HORIZON

Elevate your journey with our thoughtfully tailored approach, ensuring impactful results in both the short and long term.

Tailored

to your particularities and needs

Shoulder-to-shoulder

to elevate your team

Strategic & tactic

to align operations and vision

HORIZON’s 6 dimensions

At every stage of your project, our methodology revolves around a steadfast commitment to six key dimensions. These dimensions, meticulously considered, serve as a guiding framework, enhancing consistency throughout your transformative journey.

Service Delivery Model

The systematic way a service is designed, executed, and maintained to ensure effective and consistent delivery to clients or patients.

Execution

People

The structured approach to sustaining the involvement of individuals in a transformation, ensuring effective and consistent engagement.

Involvement

Technology

As transformative enablers, fostering innovation, enhancing efficiency, to drive positive change throughout the organization

Enablers

Governance

Frameworks that guide decision-making, risk management, and accountability, ensuring the organization operates with transparency and effectiveness.

Frameworks

Process

Refining and optimizing workflows, methods, and procedures to enhance efficiency, reduce complexities, and achieve seamless operations.

Streamlining

Data & Information

Assimilation of diverse datasets, fostering a comprehensive information landscape that empowers informed decision-making.

Integration

It’s not about our approach,
It’s about your needs !

Navigating an array of daily challenges, our clients rely on our services to provide dedicated and tailored support in overcoming obstacles and achieving their goals:

  • Enhance daily operational efficience
  • Improve customer experience and retention
  • Ensure sustainable activity by fostering growth and resilient operations
  • Improve financial results 
  • Adopt a continuous improvement culture

1st Stage

Assessment

The initial phase serves as a crucial stage dedicated to analyzing, measuring, and capturing key elements aligned with your strategy and ambitions. This groundwork lays the foundation for formulating recommendations and crafting a detailed action plan to guide the transformation journey.

How do we operate ? We involve your collaborators and your management by conducting interviews, hosting workshops, and engaging in on-the-floor observations.

2nd Stage

Implementation

The second phase revolves around putting recommendations into action, working collaboratively with your teams on a day-to-day basis to ensure effective implementation and adoption (change management approaches). On the top of everything, we developp a performance management system to monitor the benefits of the implementation.

How do we operate ? We work together with your collaborators to defining, developing and implementing tailored solutions blending our HORIZON’s 6 dimensions.

3rd Stage

Follow Up & Coaching

In the concluding phase, we emphasize the ongoing monitoring of implemented solutions to ensure sustained performance and effectiveness, ensuring your objectives are consistently met.

How do we operate ? We set up monthly touch point with you and your key collaborators to review and challenge the ongoing performance.

Speak To Our Experts. Call +352 661 33 7676 or Request A Quote

Process Optimization before Digitalisation

Our valued client, a compact hospital with approximately 360 beds, has been managing critical support processes through an in-house developed software. Previously covering the end-to-end supply chain, the hospital is now exploring a system replacement to address potential risks and ensure scalability.

We supported our client in :

  • Analysing the various processes in scope following the HORIZON’s six dimensions
  • Recommended and implemented a various of elements to improve the maturity of the processes
  • Analysed the needs in terms of functional and non functional.
  • Proposed a detailed analysis comparing three different systems
  • Supported the implementation of the system (SAP) providing analysis, testing, training, go live and hypercare services.

(Personal reference)

From Operating Model Definition to the implementation of a Digital Solution

Our client, a branch of an international laboratory with a robust presence for over 50 years, encountered several challenges:

  1. Manual operations resulted in a surge of administrative tasks, keeping up with the growing market demand.
  2. Scattered and inaccurate data across various systems led to additional work for both front and back-office teams.
  3. Lack of integration among legacy systems hindered analytical possibilities in areas like controlling, sales, and procurement.
  4. Outdated technology in front and back-office tools posed a hurdle in supporting the group’s digitalization strategy.
  5. The ERP, no longer maintained by the system provider, exposed the organization to potential security breaches.

We supported them through their transformation journey :

  • Definition of their corporate vision and strategy
  • Documentation of the New Operating Model following the HORIZON’s model
  • Selection of an ERP considering the legacy and the integration with LIMS (Laboratory Information Management System)
  • Support in the implementation of the ERP – liaising with the integrator

(Personal reference)

Administrative efficiency analysis (1st Stage)

Our client, a dynamic group of doctors, is experiencing remarkable growth on the medical front. However, administrative tasks are lagging, and processes are stagnating, presenting several challenges:

  1. Employee engagement
  2. Growing delays in invoicing and reminders
  3. Limited versatility within the administrative team
  4. High rate of unpaid invoices

Our dedicated team has been entrusted to analyze the situation and deliver a comprehensive report with an actionable roadmap. Our goal is to elevate process maturity, ensuring a seamless balance between medical excellence and efficient administration.

(Personal reference)